Return Policy

We want your Noviquieo order to arrive in good condition and match the product information shown on our store. Please review the policy below before sending any item back.

Return window

You may contact us within 30 days after delivery to request a return review. Items must be unused, complete, and returned with their original packaging where possible.

Before returning an item

Please email us first. Returns sent without prior contact may be delayed or may not be accepted. We will provide the correct instructions after reviewing your request.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us with your order number and clear photos of the product, packaging, and shipping label. We will review the issue and provide a resolution when eligible.

Non-returnable situations

Returns may not be accepted for used items, missing parts, damaged packaging caused after delivery, normal wear, accidental damage, or items returned outside the return window.

Cancellations

If you need to cancel an order, contact us as soon as possible. Orders that have already been processed, packed, or shipped may not be cancellable.

Refunds

Approved refunds are issued to the original payment method. Processing time may vary depending on the payment provider or bank.

Return shipping

Return shipping responsibility depends on the reason for the return. If the issue is caused by an error with the item received, we will review the case and provide the appropriate next steps.

Contact

Start a return request by emailing service@Noviquieo.com with your order number.